NOTE: The following is not an actual transcript, just the gist of the conversation put in a form I thought would be enjoyable. The person I spoke with made a small error but corrected it at once and was professional throughout. No disrespect or misrepresentation is intended.
[Phone rings]
[neutral voice, not knowing if it will be friend, massage client, bad news] "Hello, this is John Burt."
[chirpy voice] "Hi! Your surgery has been approved, so we can put you on the schedule now."
[icy voice] "I thought I had been on the schedule for November 20th. For a couple of weeks now. All my plans were based on that."
[abashed voice] "Um, oh, I see, I was thinking you were one of the ones just approved. Yes, here, the doctor is having a family emergency, so his surgeries are being rescheduled. I think I can get you in for the 23rd, the day after Thanksgiving."
[pleasant voice] "I see. Well, thanks for the update. Let me know when a firm date is set, and I'll make plans accordingly."
//The Magic Eight-Ball says, [portentous voice] "The best laid plans...."\\
[Update: Surgery will definitely be on the 23rd. Plan all visits, massage appointments, &c. accordingly.]
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